All you need to know…
What Personal Data Is Collected?
We collect personal information when you make an enquiry, place a booking with us or fill out a form. This information may include your name, date of birth, address, email address, phone number, party details, car registrations, payment card details and details of your purchases/enquiries.
The following personal information may be collected:
Information provided in online and offline forms. This includes your name, date of birth, address, contact details and information about your party.
We will collect personal information to process your booking(s) including your payment details.
Information contained from telephone calls, emails and instant messaging.
The collection of traffic data and location data. Details of the website pages you visit. Images you upload and publish to our website. Technical information such as devices that you use. If you provide us with personal information about another person, you must have their agreement and that they are also aware of how we use the personal information.
We follow the requirements of the Children’s Online Privacy Protection Act, we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.
What Do We Use Your Personal Information For?
To carry out what is necessary from any contracts between us.
We may use any contact information to follow up on an enquiry or partial booking which may need completing.
To notify you about any changes, we will use your contact details.
We may carry out security checks to protect against fraudulent transactions and to prevent and detect against fraudulent transactions and criminal activity.
We may share details of our accident logs and CCTV footage with our claims handlers and insurers in connection with any claim, made or likely to be made against us.
We may monitor details of your visits to our digital services, including traffic data and page views for business and data analysis.
Your personal information may also be used by us, our employees, contractors or agents, and disclosed to third parties, to comply with any legal obligations or other agreements we have with you or otherwise concerning you, or to protect our rights, property or safety or those of our customers, employees or other third parties.
With Whom Do We Share Your Personal Information With?
Access to your personal information is restricted to those within the company who require access to carry out their role in the company.
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us with operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect ours or other’s rights, property, or safety.
We may pass personal information to external agencies and organisations (including the police and other law enforcement agencies) for preventing and detecting fraud and criminal activity. These external agencies may check the information we give them against public and private databases and may keep records of such checks to use in future security checks.
We may pass personal information to our insurers if a claim is made or could be made against us. We may send CCTV footage and information contained in our accident logs to our insurers.
How Will Your Personal Information Be Processed?
Any information we collect from you may be used to improve our customer service. Your information helps us to respond to your customer service requests and support needs.
To process transactions.
To send emails, the email address provided may be used to send you information and updates pertaining your order.
Cookies are small test files that we transfer to your computer’s hard drive to enable our systems to recognize your browser and help us track visitors to our website and digital services, so we can better understand what portions of the website and digital services best serve you. By using our site, you agree to us placing these cookies on your device and accessing them when you visit the site in future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Overall, cookies help us provide you with a better website experience. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Protecting Your Personal Information
When collecting and processing your personal data we implement a variety of security measures to maintain the safety of your personal information when you make a booking. We will collect and process your personal data only for the purpose described in this policy. We only collect data which is necessary.
We will hold your personal data for the period necessary for processing in compliance with the provisions of the law.
Access To Your Personal Information
The data protection Act (DPA) gives you the right to access your personal information. Your right of access and to modify it can be exercised in accordance with the DPA. You may also exercise your right to object by writing to the address below. If you have any questions, would like to request access, deletion or changes be made to your information please contact the manager directly by sending an email to or by writing to the address below:
Trencreek Holiday Park
Trencreek Holiday Park
Tel: 01637 874210
This policy was last updated on 22nd February 2021.